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BBB Tip of the Week

The tech support scam occurs when you receive an unexpected call from someone claiming to be from the tech support department, usually Microsoft or a security software vendor. These scams can also originate at websites offering free computer “security” scans or if you’ve acquired a computer virus or malware that creates pop-up messages directing you to call tech support.

In these scenarios, the scammer asks you to download software from a particular website that will give them remote access and control of your computer so they can “fix” it. If you comply, they typically create a real problem by downloading malware or a virus to your system and then ask for payment to fix it. Or they may pretend that there is a serious problem when there is none and ask for payment to fix it.

In a new twist, scammers are reconnecting with those they originally scammed, inquiring about their satisfaction with their previous “tech support” service and offering a refund for those who are unsatisfied. They ask for bank, credit card or Western Union account information in order to process the refund but instead withdraw money from your account.

The Better Business Bureau offers the following advice about tech support scams:

• Don’t give control of your computer to unsolicited third-party callers. Instead, hang up right away.

• Don’t trust caller ID. Scammers can spoof, or fake, the displayed information.

• Online searches for technical support may actually land you in the snare of a cybercriminal.

• Don’t provide bank account or credit card information to an unsolicited caller.

• Don’t provide any passwords to someone calling you claiming to be from tech support.

• If someone is pressuring you to purchase security software or a subscription fee, hang up.

• To keep your computer safe, use a firewall, download and install updates as soon as they are available, and regularly scan your system for viruses and malware.

If you get a bogus tech support call, report it to the FTC at www.ftc.gov/complaint and to the BBB at http://go.bbb.org/1zOY3oy or by calling (509) 455-4200.

By Erin T. Dodge, BBB editor