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Spokane, Washington  Est. May 19, 1883
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BBB Tip of the Week: Cable ONE Phishing Scam

Veronica Craker,BBB

A Better Business Bureau employee recently received an email from Cable ONE warning of a fake email making the rounds, requesting customers update their account information.

The bogus email informs customers their recent payment was declined and that they should update their credit card information in order to avoid being delinquent on their bill.

Cable ONE reports it had nothing to do with the email and is currently investigating the scam. They’ve also blocked the website and the email sender from its network.

Better Business Bureau often receives reports of these types of phishing scams. Fortunately, there are some things to look out for to avoid being deceived.

  • Misspelled words. It’s true that everyone needs an editor. But it is very rare to find a typo in an email sent by a legitimate company. If your email wording is odd it is most likely a scam.
  • Protect your identity. Cable ONE’s customer support department stated they never “email or call our customers requesting personal information such as your social security number or email password.” Be skeptical of any email that asks for this type of personal information.
  • Think before you click. Be wary of an email that includes urgent instructions to take quick action such as “Click on the link or your account will be closed.”
  • Pay attention to a website’s URL. Hover over any links to see where they lead. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different – but similar – domain.

Anyone who may have received a fake email from Cable ONE can report their experience to Better Business Bureau at 509-455-4200or at For more information about phishing you can visit Cable ONE’s support site at

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