Arrow-right Camera
The Spokesman-Review Newspaper

The Spokesman-Review Newspaper The Spokesman-Review

Spokane, Washington  Est. May 19, 1883
Cloudy 44° Cloudy
News >  Spokane

Avista cautions customers of ongoing phone scams

UPDATED: Fri., April 5, 2019

 (Tyler Tjomsland / The Spokesman-Review)
(Tyler Tjomsland / The Spokesman-Review)

Avista Utilities is cautioning customers to be aware of telephone calls from scammers demanding payments or requesting confidential information.

Scammers claiming to be an Avista representative are calling customers and threatening to disconnect service unless they submit a large payment. Scammers are also instructing customers to purchase prepaid debit and credit cards.

Some scammers have used caller ID spoofing to replicate Avista’s customer service phone number and duplicated the utility company’s automated phone greeting, so when customers return a phone call to the number provided by the scammer, it sounds like a legitimate Avista phone number.

Avista says it will never ask for a customer to purchase prepaid debit cards and customers with past due balances receive an advance disconnection notification with their regular monthly bills. The utility urges customers receiving suspicious phone calls to contact its customer service line (1-800-227-9187) to verify the phone calls’ legitimacy.

The Spokesman-Review Newspaper

Local journalism is essential.

Give directly to The Spokesman-Review's Northwest Passages community forums series -- which helps to offset the costs of several reporter and editor positions at the newspaper -- by using the easy options below. Gifts processed in this system are not tax deductible, but are predominately used to help meet the local financial requirements needed to receive national matching-grant funds.

Active Person

Subscribe to the Coronavirus newsletter

Get the day’s latest Coronavirus news delivered to your inbox by subscribing to our newsletter.