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The Spokesman-Review Newspaper
Spokane, Washington  Est. May 19, 1883

BBB Tip of the Week: Selling used goods online

By Tyler Russell BBB Northwest and Pacific

For some of us, the annual act of spring cleaning may have stretched well into summer. And why not?

The added time at home has provided plenty of opportunities to clean out closets and clear away clutter. It’s no surprise that all the tidying up has translated into a surge in online sellers wanting to cash in on their unwanted items. As a potential buyer or seller, the time is now to understand the do’s and don’ts of navigating the online shopping world.

When you start to buy and sell online, things can get messy. Most everyone knows to take extra precautions when shopping on sites like Craigslist and eBay, or using commerce apps like Poshmark, Depop and OfferUp. Put the same amount of care into selling items on those platforms as well. Failing to do that could add your name to a growing list of victims whose efforts to make some money ended up costing them.

The most common tactic starts with a simple question: Do you accept checks? If so, the potential buyer will “mistakenly” send you one for an amount greater than the price of the item you listed. The buyer will then ask that you keep an amount that equals the cost of the item and then send back the remaining balance. After you agree, and once the check clears, the bank contacts you to request payment for insufficient funds.

Just because a check clears doesn’t necessarily mean it won’t bounce. The time between depositing a check into your account and when the bank can identify if it’s bad is long enough for scammers to get away with your money. So, if you’re looking to unload unwanted items, make sure you know the risks.

Better Business Bureau Northwest and Pacific recommends these guidelines for safely selling your used goods online:

Control communication. Avoid interacting with interested buyers who want to communicate with you outside of the official selling platform. Most online selling sites and apps have their own messaging systems. Those resources are the safest way to engage with anyone interested in the items you’ve listed.

Cancel any requests to use checks. Bad checks are a good way for you to lose money. If a seller asks to pay using either a check or money order, assume you’ll be held responsible by the bank if things go wrong.

Pay through the platform. Accepting payments directly through the site or app you used to list your unwanted items reduces your risk of being a victim of fraud. Follow any payment recommendations provided by those platforms to better protect yourself.

Stay within the guidelines. Each platform is likely to have a slightly different set of recommendations and requirements for its users. Following those guidelines means the platform is better able to assist you should anything go awry. More information on how you can safely buy and sell items online is available now at trust-bbb.org. Find information on businesses you can trust by going to www.bbb.org, which includes business profiles and reviews.