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Spokane, Washington  Est. May 19, 1883
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Canopy Credit Union opens remodeled branch in north Spokane

Canopy Credit Union has remodeled and reopened its third full-service branch in north Spokane.

The 3,310-square-foot branch reopened for business Tuesday at 1212 W. Francis Ave., following months of renovations that began after Canopy purchased the building in December, according to a company news release.

The branch was previously the Credit Union Service Center, which provided services to members of three different credit unions.

“This branch provides us the opportunity to better serve our existing members and create new relationships with the North Spokane community,” Charlotte Nemec, president and CEO of Canopy Credit Union, said in a statement. “We believe our members are going to love visiting us here.”

Canopy’s north Spokane branch features upgraded exterior design similar to its Spokane Valley branch that opened last year on Sprague Avenue, an open floorplan, state-of-the-art financial technology and a coffee shop operated by Ladder Coffee Roasters.

Canopy is opening the north Spokane branch with COVID-19-related restrictions in place, such as requiring appointments for in-person visits and limiting the number of people in the lobby.

Spokane-based HDG Architecture designed the credit union. Spokane-based Timber Commercial Contractors was the project contractor.

“We wanted to create an aesthetic that is unique to Canopy, and reinforces their commitment to offering the best modern financial technology and creating a welcoming space for their members,” Armando Hurtado, architect and principal at HDG Architecture, said in a statement. “Some people feel those things can’t be communicated in a single space, but we definitely accomplished it. The finished project speaks for itself.”

Canopy’s north Spokane branch has four interactive teller machines, known as Teller Connect, which provides members face-to-face interaction with tellers using a platform similar to FaceTime.

Teller Connect is also, in part, responsible for the credit union’s continued expansion of branch locations.

“Teller Connect allows us to serve our three locations with the same number of tellers we had been serving just one location,” Nemec said. “Four member advocates will staff the North Spokane branch to assist members, along with four Teller Connect platforms, two in our lobby and two in our drive up lanes.”

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