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Bank of America slashes overdraft fees that had become revenue

UPDATED: Thu., Jan. 13, 2022

This undated photo shows a branch for Bank of America. It is slashing the amount it charges customers for overdraft fees.  (Associated press)
This undated photo shows a branch for Bank of America. It is slashing the amount it charges customers for overdraft fees. (Associated press)
From staff and wire reports Associated Press

Staff and wire reports

NEW YORK – Bank of America is slashing the amount it charges customers when they spend more than they have in their accounts and plans to eliminate entirely its fees for bounced checks.

It’s the latest move by the nation’s biggest banks to roll back the overdraft fees they long charged customers. The fees began as a penalty for those who spent money they didn’t have. But the fees later became a major revenue source for large banks.

BoA, based in Charlotte, North Carolina, will cut the overdraft fees it charges customers to $10 from $35 starting in May. It will also stop charging fees for nonsufficient funds – which are levied when it rejects a transaction – better known as bouncing a check.

“This is the final step in the journey we’ve been on,” said Holly O’Neill, president of retail banking at BofA, in an interview. “We have good financial solutions for clients without them having to rely on overdraft, but we will still have overdraft if it is needed.”

Greg Deckard, CEO and chairman of Spokane-based State Bank Northwest, said his bank still has the fees, but they are rarely used.

The overdraft fees are “not a significant form of revenue for us,” Deckard said. “We are old-fashioned. We pick up the phone … and contact customers to find out whether they are bringing in a deposit.”

He noted the cost of undoing a transaction often is higher than solving the issue.

“If somebody inadvertently overdraws their account, we don’t want to inadvertently return the check on them,” he said. “It’s an inconvenience and more expensive for the merchant than what the bank fee would be. It’s just easier for us” to call the customer.

Dan Hansen, spokesman for STCU, said his institution also uses overdraft fees, but STCU works with “individual members and makes adjustments as needed.”

Hansen also said research by the Northwest Credit Union Association indicated that credit unions in Washington have waived $6.7 million in all fees during the pandemic.

While checks are no longer widely used, NSF fees can come from automated payments like utility bills. Bank of America, the nation’s second-largest bank, says roughly 25% of its overdraft/NSF fee revenue each year came from NSF fees. Overdraft fees typically come when someone makes a purchase on a debit card that exceeds the available cash in their account.

Altogether, Bank of America estimates the steps will cut its overdraft-fee revenues by 97% from where they were in 2009, the year before it started taking incremental steps toward reining in overdraft-fee revenues.

For years, it was common that one large bank would increase the fee it was charging for overdraft, which would cause other banks to respond in kind. It remains to be seen whether the decision by BofA – a leader in the retail banking industry – to cut overdraft fees will pressure other banks to take similar measures.

The bank is also eliminating two smaller fees as well. It will no longer allow customers to overdraft their accounts at the ATM and will eliminate a $12 fee it charged customers when the bank automatically moved money from one account to another to avoid an overdraft, often moving money from a long-term savings account into the customers’ primary checking.

Overdraft has its origins in banks providing a service for a fee to customers who may have not balanced their checkbook correctly and wanted a bank to honor a purchase. But the widespread use of debit cards changed this courtesy into a routine source of revenue for banks. If a customer lacked funds in their account, a $5 coffee could end up costing $35 because of overdraft fees.

Overdraft fees became lucrative for the industry but at the same time made banks a target for consumer advocates and regulators. After the financial crisis, Democrats put the Consumer Financial Protection Bureau and other regulators in charge of reining in overdraft fee revenue. The CFPB under President Biden has decided to take another look at overdraft fee practices.

“For many big banks, overdraft fees are still the steady, reliable, predictable, easy revenue that shareholders love,” said Rohit Chopra, the CFPB’s director, in December.

Sen. Elizabeth Warren, D-Mass., a long-time critic of banking practices like overdraft fees, called BofA’s announcement “a step in the right direction” on Twitter.

“Big banks should eliminate these fees altogether,” Warren said.

For years, BofA has slowly cut back on its overdraft fee practices. It got rid of overdraft fees tied to debit card purchases in 2010 and created a checking account in 2014 that did not allow customers to overdraft. The SafeBalance account is now the bank’s most commonly opened account.

But BofA and the broader industry were not ready to get rid of overdraft fees altogether until recently. Many banks froze the fees they charged customers during the first year of the pandemic and industry still booked record profits. While overdraft fees fell for the first time in six years in 2020, the industry still collected over $30 billion in fees from such practices that year.

So starting in 2021, some larger banks started announcing they were dropping overdraft fees entirely. Ally Bank, PNC, Santander and Capital One were among the bigger regional banks to effectively eliminate overdraft fees. JPMorgan Chase also eased its overdraft practicing, giving customers more leeway to go negative in their accounts before fees would be charged.

Bank of America will report its fourth-quarter results on Jan. 19, which will give investors and the public a full-year view on how much the bank is still bringing in from fees like overdraft.

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