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The Spokesman-Review Newspaper The Spokesman-Review

Tuesday, January 28, 2020  Spokane, Washington  Est. May 19, 1883
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Stories tagged: jan quintrall


Condon taps BBB head for development post

The local president of the Better Business Bureau will lead the City of Spokane’s business and economic development efforts, the mayor’s office announced today.


BBB: Ambitious job seekers offer valuable lessons

Email rescues me from multiple phone calls every day. Texting saves even more time: “I’m running late” or “Can you talk?” are quick updates that eliminate the need to go …


BBB: Bowl ads hearken back to early days of big ideas

Back in 1967, when the Green Bay Packers took on the Kansas City Chiefs in the first Super Bowl, did AFL and NFL leaders even consider that the event would …


BBB: Customer service comes in for landing

If you want to get people talking, just toss out a comment about what a pain in the neck it is to fly these days. Then stand back. But wait! …


Quintrall: BBB, Forbes don’t see eye to eye about Spokane

The lists compiled by Forbes magazine often seem to cast Spokane in a bad light. We were previously painted as a scam capital, and now we rank at the bottom …


Column attracts emotional mix of outrage, gratitude, praise

I started writing this column for The Spokesman-Review in May 2003. Where does the time go? Some topics that I write about change and some don’t. Scams get recycled. Industries …


BBB: Don’t let dust gather on bargain coupons

On Friday a young, single mom called our BBB office about a coupon she purchased. It offered her $200 worth of day care services, but she only paid $100 for …


BBB: Moving forward means keeping up with technology

The phone books get delivered outside our condo building each year. One of the residents hauls them into the common area for each owner to take into their home. Those …


Maintaining neutrality helps BBB keep open mind in disputes

It was a contentious week at the BBB. That is normal. I have always told my staff that if we are not making some of the businesses and consumers mad, …


BBB: They may be big spenders, but they can’t buy reputation

I have been a pro football fan since I was a little girl. I have fond memories of sitting in front of the small black-and-white television in the basement with …


Unemployment benefits given despite outlandish scenarios

I always get feedback on these columns, and I like that. Even the people who think I’m crazy are still paying attention and reading in print or online. But the …


Little Loan Shoppe’s practices raised early red flags with BBB

The BBB is the front line in so many ways. For 100 years, in the spirit of self-regulation, we’ve joined with ethical companies to promote an honest marketplace. Peer pressure …


Businesses, job seekers may need to fine-tune expectations

Back in the halcyon days before the financial meltdown, the BBB regularly received calls from people expressing frustration over trying to get a return phone call from a business or …


On-foot observations offer valuable business perspectives

I wear out more shoes than tires, burn more calories than gasoline, and I see the streets of Spokane at a level that most people miss as they whiz by …


BBB offering online reviews

Spokane’s Better Business Bureau, which covers North Idaho and Montana as well, has begun testing an online review system for customers to describe good or bad experiences with local businesses. …


When it was easy to be victim, woman put life on new course

Recently I visited Scott Millsap, owner of Automated Accounts, a BBB-accredited collection agency. The BBB is fielding more calls each month from people with questions about what a collection agency …


Ambassadors boosted

The regional Better Business Bureau has upgraded its rating of the People to People student travel program from D to B-plus. In May the Eastern Washington, North Idaho and Montana …


Eighth-graders provide lesson in modern civics

When a recent graduate enters the workplace they usually find a few challenges: • Teamwork where everyone is expected to contribute.


Offering silly rewards only encourages slackers

The idea for this column came from a letter I recently received from a school district in our three-state service area. They wanted the BBB to make a cash donation …


Look at the numbers to choose good companies

Sometimes as I sit down to write this column I struggle with having too many things to say, or too much inspiration. Today, in the sunshine in my office, I …


Jobless column sparked interest from both sides

My last column addressing how some unemployed individuals are abusing the unemployment system received feedback from varied viewpoints. That Sunday morning, I had six messages by 7:30 a.m. Comments posted …


Too many are working at staying unemployed

With so many looking for work these days, hiring has become an opportunity to offer someone a way back into the work force, and that feels good. My best gauge …


Century-old Spokane Club has changed its rules with the times

If reverence for tradition had been allowed to choke the impetus for change, the distinctive Kirtland Cutter-designed building at Riverside Avenue and Monroe Street might well be one of downtown’s …


Take some personal responsibility to help improve your health care

We are all customers of heath care providers, and sometimes we forget that. It is a two-way relationship with expectations on both sides. In my last column, I addressed the …


Flying the friendly skies requires patience, sanity

I’ve always said I would never be a homebuilder for all the money in the world, as people are just too hard to satisfy and expectations are way out of …


Don’t let pre-Christmas frenzy overwhelm holiday magic

These days, you can almost count on seeing Christmas decorations and gift items for sale before Halloween, and that is just weird. I love the holiday season as much as …


Despite some negative stories, many corporations get it right

These days it is too easy to beat up on corporations. They are obvious targets, right behind politicians and the nastiness of the campaigns. Just two more days and the …


E-mail exchanges are great, but shouldn’t be only method

I love e-mail, simply love it. It is my favorite way to communicate. It saves time, as I can send my entire board of directors a quick update in minutes …


It’s easier to blame others than accept responsibility

The letter started as follows: “I want to file a complaint against (blank) Bar. Here is what they did to me. I was there last weekend and they served me …


Professionalism, acknowledgment go long way in job search process

Interviewing is not something I do much anymore. But over the course of my career I’ve lost count of the number of individuals I’ve screened for jobs. I’ve seen women …