Local DMV Changes = Long Wait

Customers at the Kootenai County Driver’s License Office have been facing up to 4-hour waits this month, due to complications with the office’s new, state-required computer system, training of new staff and seasonal crowds.   The new system requires fraud-prevention technology that is only offered in Boise.

This means that instead of licenses being created at the county office and handed out minutes after ID photos are snapped, the county must send customers’ records via computer to the Boise office, where licenses are created and mailed to recipients within 7 to 10 days.  A temporary license is printed out for folks to use before the final version arrives.  Complicating matters, the State added more computers with very little training on how to use it and the state network “fails almost daily.”  Read more about this here . CdA Press Photo/Shawn Gust

Does it seem as though someone set out to intentionally make things more complicated?  Anyone worried about the “More Computers/Less Staff” reform theme that is prevalent right now?