Restaurateurs Fear Online Reviews

For restaurant owners, the comments are hard to stomach. “The food was inedible.” “The staff was unfriendly bordering on rude.” “Oh god … stay away.” Customer reviews on websites like urbanspoon.com and tripadvisor.com can be frustrating for restaurant managers who don’t feel like they get a fair shake. But they also serve as a good way for restaurant workers to see shortcomings. Jesse Sutherland, co-owner of Tomato’s Italian Grill, bought the Twin Falls restaurant with his brother and took over operations early this month. Online comments from the past few years made him cringe. “Most of the comments I saw was customer service was one of the biggest complaints,” he said/ Melissa Davlin , Twin Falls Times-News. More here . (SR file photo for illustrative purposes only)

Question: Have you ever written an online review of a restaurant that displeased you in some way?