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Understand service animal law
The Americans With Disabilities Act was passed into law in 1990. If you operate a public venue, admitting a disabled person who uses a service dog to your place of business is not a choice, it is a requirement. Under Washington State law (RCW-70.84.070), it is a misdemeanor to refuse to do so.
As the operator of a public place, it is your responsibility to know the law. You have the responsibility to make sure your employees are informed. It is not the responsibility of the disabled person to educate you or your employees. You may not demand documentation of any kind. Service dogs are not required to wear any special apparel.
You may ask one question: “Is that a service animal?”
If the answer to that question is yes, the law does not allow any further interrogation. It’s the end of the discussion, and you must accept the statement as truthful.
A service animal is legally classified as “durable medical equipment.” That’s the same classification as things like crutches, canes, walkers, wheelchairs and oxygen equipment. When’s the last time you heard someone demand documentation for any of those?
Tim Brucick
Spokane