Comcast Sorry For Rude Billing

A Comcast official is apologizing today after a customer service representative apparently changed the name of a customer in Spokane to “Asshole” on her bill. The matter was first reported by consumer advocacy blogger Chris Elliott, who said the customer, Lisa Brown, contacted him. No, not that Lisa Brown. Elliott identified Brown as a “volunteer for a missions organization.” In any case, Brown told the blog that she’d tried to cancel the cable portion of her account and was sent to a Comcast “retention specialist.” ( Recall this audio clip that made the rounds last summer about that process). Brown told Elliott that she wasn’t rude, and doesn’t understand why the customer service rep changed her husband’s name on their bill/ SR Office Hours blog . More here .

Question: What do you suppose happened to the Comcast “retention specialist” in this matter?