Pushed toward self-service

My husband and I were glad to see the recent comment in the newspaper regarding the self-service checkouts. The methods they are using are not good customer service. To me self-service checkouts are for people who have few items and want to get out of the store quickly. Saving has saved time.

I have gone to Fred Meyer, who uses this method of self-checkout, and it becomes frustrating with a full load of groceries weekly. I feel they are pushing us toward self-checkouts. Standing in line with others waiting, customers talk about this frustrating situation and wonder why another cashier station hasn’t opened as this would be common sense.

I am not blaming the cashiers as they are trying to perform their jobs. I am complaining due to the lack of enough cashiers to get the shoppers through in a timely manner with large orders. I have complained to management and they say it’s corporate.

Grocery stores want your business and prior to this, excellent customer service was provided, but not these days. Do they want our business or is it the dollar that comes first and not the customer?

Walmart has self-service and I use it when I have just a few items — but they have adequate cashiers also.

Linda Ellis

Veradale