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Opinion >  Letters

Amazon lacks personal touch

I wish to register my disappointment in learning that Amazon is planning to open a mail-order pharmacy to offer delivery of prescriptions. I see this as a great disservice to our local pharmacies and to the public they serve.

Years ago when my late wife was being treated for major health issues, we were “regulars” at Shopko Pharmacy on South Regal. I was there so often picking up medicine that I got to know the staff quite well and appreciated their friendship and professionalism. On one occasion I delivered a new prescription and presented it to Michelle. In a couple of minutes she came back to the counter and said, “Mr. Williams, I have to call the doctor.”

I asked if there was a problem and she said the drug being prescribed could cause an adverse reaction with another drug my wife was already taking. She needed to verify if this was really what she should be given. At the end of the call, the doctor admitted the error and he ordered a different medication. I was so grateful for her intervention and for her action on our behalf. Just one example of the service I always received from Shopko South Hill.

I fear, if people sign on to this program, they may sacrifice having a local pharmacist who knows and understands their condition for the convenience of delivery from the “Amazon Elephant in the Room.”

Bigger isn’t always Better!

Jerry Williams

Spokane


 

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