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GirlFriday: Customer Not Always Right

BTW, here's the note left by the angry customer that was posted on Syringa's Facebook page.

GirlFridayCDA: Syringa could have handled it better by not posting this on Facebook, but they did not post anyone's name and in the realm of Facebook all the comments good or bad actually work in their favor. I have three children and a couple of them are picky eaters, when we all go out to eat we go where everyone will eat something off the menu. Husband and I go to the places we want when we don't have the children. You have to have respect for the restaurant owner and for the other people in the restaurant, if you can't do that, then go somewhere else. I choose to not eat at restaurants that allow animals, because I am allergic and some pet owners are not respectful of others (and let their animal slobber all over your table). I don't picket the place or act disrespectful, because it is the owners choice to allow it and the people's choice to bring them. As an intelligent human being, I make the choice to respect that and eat elsewhere. Not like we don't have plenty of choices. Just because you are the Customer, it is not your "Right" to receive what ever service you demand, and the customer is not always right. Sorry :(

Question: Have you observed a situation in which a customer (store, restaurant, etc.) was definitely wrong? How much guff should the owner/employees of a business take from a customer who is wrong?

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D.F. Oliveria
D.F. (Dave) Oliveria joined The Spokesman-Review in 1984. He currently is a columnist and compiles the Huckleberries Online blog and writes about North Idaho in his Huckleberries column.

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