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The Spokesman-Review Newspaper The Spokesman-Review

Friday, November 15, 2019  Spokane, Washington  Est. May 19, 1883
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Frequently Asked Questions

Unlimited Digital Access Subscriptions

Home Delivery + Unlimited Digital Access Subscriptions

spokesman.com

e-Edition

Subscriber Services


Answers


Unlimited Digital Access Subscriptions


Q: What is a digital subscription?

A: A digital subscription to The Spokesman-Review provides you with unlimited access to all the content on spokesman.com and The Spokesman-Review's e-Edition.

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Q: How do I get an Unlimited Digital Access subscription?

A: It's simple: Go to checkout.spokesman.com and choose your subscription. You will be asked to enter your ZIP code to get details about subscriptions available in your area.

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Q: Do I have Unlimited Digital Access if I currently receive home delivery?

A: Yes. Unlimited digital access to spokesman.com and The Spokesman-Review e-Edition is included for all subscribers of The Spokesman-Review print delivery, regardless of your delivery frequency.

If you have the newspaper delivered, but do not have your digital access account created, go to our customer service website at myaccount.spokesman.com, call 509-747-4422, or email circ@spokesman.com.


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Q: How do I log in to spokesman.com and the e-Edition after I purchase a subscription?

A: There are two different ways for subscribers to log in:

  • If you purchased your subscription online or have already registered your account on Subscriber Services, you will use the same email address and password set at registration to log in to spokesman.com and the e-Edition. You don't have to do anything else.

  • If you purchased through other sales channels go to myaccount.spokesman.com and ACTIVATE your account
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Q: If I have a computer at home and a computer at my office, do I need to purchase two digital access subscriptions?

A: No. You can log in using your account username and password from wherever you access the internet. If you subscribed on one computer and would like to sign in on a different computer (e.g. home and work computers), go to spokesman.com and click "login" at the top right of the page. Once you login for "UNLIMITED ACCESS" you're set for future use of the site on that device.

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Q: How is my Unlimited Digital Access subscription billed?

A: We accept all major credit cards. Subscriptions are billed monthly. Your subscription will be renewed automatically, and you will be charged in advance of each monthly renewal cycle unless you cancel.

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Q: Can everyone in my household use the same digital account?

A: As subscriber to The Spokesman-Review, you can add two additional users in your household to your Unlimited Digital Access account. To add a family member, go to our Customer Service website at myaccount.spokesman.com or email our Customer Service team at circ@spokesman.com. Note that a family member you include may be added as Owners or Guests. An Owner has full access to the account including payment and account information. A Guest will have access to spokesman.com, the e-Edition, and My Profile but not payment and account information.

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Q: Do I receive Unlimited Digital Access if I already have a print newspaper subscription to The Spokesman-Review?

A: Yes. All home delivery subscriptions include Unlimited Digital Access to spokesman.com and the e-Edition. Go to myaccount.spokesman.com to activate your subscription for Unlimited Digital Access, or if you have already registered your subscription in Subscriber Services, simply login.

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Q: What is the cancellation policy for unlimited digital access subscriptions?

A: You can change or cancel your subscription at any time by contacting our Customer Service team at circ@spokesman.com.

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Home Delivery + Unlimited Digital Access Subscriptions


Q: What are my subscription options?

A: There are two subscription options available for The Spokesman-Review subscribers:

  1. Print + Unlimited Digital Access includes access to all our content, anytime, anywhere. Home Delivery of The Spokesman-Review:
    • Daily (7-Day)
    • Wednesday through Sunday
    • Wednesday, Thursday, Friday, & Sunday
    • Wednesday, Thursday, & Sunday
    • Wednesday & Sunday
    • Saturday & Sunday
    • Sunday Only
    Plus Unlimited Digital Access to:
    • spokesman.com
    • e-Edition -- a digital replica of The Spokesman-Review newspaper

  2. Unlimited Digital Access is a digital-only subscription and includes unlimited access to:
    • spokesman.com
    • e-Edition -- a digital replica of The Spokesman-Review newspaper
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Q: What time is the paper usually delivered?

A: For Spokane & Kootenai Counties, papers will be delivered by 6:00am Monday through Friday & 7:00am on Saturday & Sunday. All other areas, papers will be delivered by 7:00am Monday through Friday & 8:00am on Saturday & Sunday.

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Q: How do I access my subscription account information?

A: Go to myaccount.spokesman.com and login. If you have not registered, then click ACTIVATE to get started.

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Spokesman.com


Q: How do I sign up for unlimited access to spokesman.com?

A: Please go to checkout.spokesman.com to sign up.

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Q: I have a subscription to the e-Edition. How do I add Unlimited Access to spokesman.com?

A: All existing e-Edition subscriptions include Unlimited Digital Access to spokesman.com. Simply login using the same email address & password as you do for your e-Edition subscription.

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Q: Can I still read spokesman.com if I don't want to subscribe?

A: There are many areas of spokesman.com that are free to non-subscribers. New and infrequent visitors are allowed to sample content for a short period of time before a subscription is required to continue reading.

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Q: How many articles can I read for free?

A: The amount of content you can read for free will vary based on how often you visit spokesman.com, what you read and other factors. Our goal is to provide potential subscribers with enough content to know they're buying a valuable subscription.

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Q: If I click a spokesman.com link shared on Facebook or Twitter, does it count against my free page views?

A: No. Currently, if you click a spokesman.com link that we or our readers share on Facebook or Twitter, it will not count as one of your complimentary page views.

Follow us!
On Facebook: www.facebook.com/spokesmanreview/
On Twitter: www.twitter.com/spokesmanreview


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Q: What happens if I use only a few of my "complimentary" pages when the month runs out?

A: Your unused complimentary page views do not carry-over from one month to the next. You will start fresh with no page views when the net month begins.

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e-Edition


Q: What is The Spokesman-Review e-Edition?

A: The e-Edition is an exact digital replica of the printed newspaper. It's not a website, it's a digital reproduction of the daily The Spokesman-Review, including every article and photograph in all editions. It can be read on your computer and mobile devices. The e-Edition allows you to search newspapers within 1 month of the current edition by topic, person, event, or keyword. You can also use a daily notification feature to email you when articles with certain keywords appear in the day's paper. You can even print and email articles and pictures.

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Q: How do I access the e-Edition included with my subscription?

A: You can find The Spokesman-Review's e-Edition here or search for "The Spokesman-Review" in the Google, Android, or Apple App store to download the app. The app is free to download, but the e-Edition requires a subscription to read. You can purchase a subscription at checkout.spokesman.com.

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Q: What time is the e-Edition usually available?

A: In most cases, the e-Edition will be available by 5:30am on your browser & apps.

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Q: How do the different features in the e-Edition work?

A: The help icon in the version you're reading provides information on editions, features, and navigation for that device. The Customer Service team also offers monthly in-person classes outlining the functions and features of the e-Edition. Please check our offerings here.

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Subscriber Services


Q: What customer services are available on the Subscriber Services site?

A: You can manage the following services online:
  • New Subscription -- Start a new subscription
  • Account History -- Review recent activity on your account
  • Change Bill Delivery -- Change your bill delivery option to e-bill (electronic invoice delivery)
  • View Your Renewals
  • Make Payment -- Make one-time or continuous credit card payments or change to EZpay
  • EZPay Automatic Renewal Info -- Update your automatic payment information
  • Delivery Feedback -- Report a service issue
  • Vacation Holds -- Place a vacation hold on your newspapers delivery, or change a return date
  • Tip -- Tip your independent delivery contractor
  • My Profile -- Make changes to your telephone number, email, or password
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Q: How do I access my subscription account information?

A: To access your subscription account information please go to myaccount.spokesman.com.

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Q: What happens if my login doesn't work or I forget my password?

A: If you forget your subscription account password, go to myaccount.spokesman.com, click login and reset your password. Remember that your user name is your email address.

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Q: How do I view and pay my bill on the Subscriber Services site?

A: To view and pay your bill, follow these steps: login to myaccount.spokesman.com, click PAYMENTS, then click on MAKE A PAYMENT.

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Q: What if I want to change my credit card used for my account or if my card has expired? How do I update my payment information for my subscription?

A: Login to myaccount.spokesman.com, click PAYMENTS, then click on MAKE A PAYMENT. You can update your credit card info.

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Q: What do I do if I want to change my password, phone number, or email address?

A: Login to myaccount.spokesman.com and click ACCOUNT MANAGEMENT.

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Q: How do I change the print delivery days for my subscription?

A: To change your print delivery days on your subscription you must contact our Customer Service department at myaccount.spokesman.com or call 509-747-4422.

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Q: If I go on vacation, how do I temporarily suspend my print delivery?

A: Login to myaccount.spokesman.com and select VACATION HOLDS in the ACCOUNT MANAGMENT menu. If you notify us in advance, we will suspend delivery of your newspaper for the time you are away. Please allow 24 hours notice to process your vacation stop. Billing will continue for the first 14 days of vacation and you will maintain access to the digital portion of subscription throughout the entire vacation period.

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Q: When I go on vacation, can I put my digital or e-Edition access on hold?

A: No. The Spokesman-Review digital content is available anywhere there's an internet connection, so we do not suspend access. When you put your print subscription on hold, your digital access will not be affected.

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Q: What should I do if my newspaper does not arrive or is damaged?

A: Login to myaccount.spokesman.com and select DELIVERY ISSUE in the ACCOUNT MANAGMENT menu.

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Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

A: All subscriptions will restart on the date provided at the time of stop. If your restart date changes, you can update by contacting our Customer Service department at circ@spokesman.com or calling 509-747-4422.

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Q: I want to view and pay my bill on the Subscriber Services site. How can I stop receiving printed invoices?

A: To switch to e-bill (electronic renewal delivery), follow these steps: login to myaccount.spokesman.com, click PAYMENTS, and click SIGN UP FOR EBILL PAPERLESS BILLING. One you have signed up, we will no longer sent you a paper version of your renewals. Each time your subscription is up for renewal you will receive an email including a link to view your renewal for payment. You can still use any payment method that is more convenient for you; through our secure website, by mail, or by reaching a customer service representative at 509-747-4422.

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Q: How do I cancel my subscription?

A: You must contact our Customer Service department at circ@spokesman.com or call 509-747-4422 to cancel your subscription.

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Q: What if I have further questions?

A: Contact our Customer Service department at circ@spokesman.com or call 509-747-4422.

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