E-Commerce Lacking In The Pr Department

Mon., May 10, 1999

Compiled By Bill Sallquist

The following stories appear in more detail at www.spokane.net/technology

Internet retailers have done a masterful job pushing merchandise online, but their track record for customer satisfaction is nothing to brag about.

E-commerce surged 50 percent last year to $7.9 billion. Still, only about one-third of online buyers were satisfied with the experience, suggesting that getting repeat business remains a challenge.

A Jupiter Communications executive says bluntly: “Online service has to exceed that of traditional retailers. Consumers really need to be swayed.”

Knight Ridder

High-tech wizardry: Alexander Graham Bell wouldn’t recognize his creation if he returned to Earth today.

Bell’s invention — a simple, hard-wired communications tool — has evolved into something far more.

Now, it’s everything from a fashion statement to an information bazaar.

Engineers and designers keep raising the bar with new features that were unavailable just months earlier.

Today’s wireless models offer options ranging from 30 different ringing tones to games, news, stocks and jokes. And the pace of change is as furious as in the computer industry.

Associated Press

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Meet Jesse Tinsley. As a certified drone pilot, this veteran Spokesman-Review photographer often can be seen capturing beautiful aerial photographs of our region. Sometimes though, the job requires getting down with the dogs.
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E-Commerce Lacking In The Pr Department

Jesse Tinsley

Jim Meehan

Molly Quinn

Rob Curley

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