BBB Tip of the Week

Some customers of gun equipment company Badger Mountain Supply say the company never delivered the products they ordered.

The Wenatchee-based company has earned an F rating with Better Business Bureau serving the Northwest and Pacific. The company has received nine complaints since August, including issues over failed orders and refusing to answer customer questions.

One customer complained to the BBB that after placing an order with Badger Mountain Supply, the business took money from his account without delivering the product. The complainant said he tried multiple times to contact the company but never heard back. On Dec. 6, the BBB sent a Pattern of Complaint letter to the company. To date, the business has not responded to the BBB’s request to address the complaints.

Some of these consumers might have avoided the issue if they’d only done some research first. The BBB urges consumers to remember the following before shopping online:

Start with trust. Check the business profile on bbb.org to read reviews and complaint details. Ask friends or family for recommendations.

Research. Check the company’s website for a physical address and phone number. Call and talk to the merchant before buying.

Keep documentation. Save a copy of the sale confirmation page or email confirmation until the item arrives. Be sure to read and understand the return policies, and keep receipts.

Ask about the company’s refund policy. Find out if the company will refund purchases or issue a credit if there are problems with the goods or services purchased.

Customers who have had purchasing issues with Badger Mountain Supply are urged to file a complaint at bbb.org.

For more consumer protection tips and information follow BBB on Facebook or Twitter at @bbbnwp.