Veterans Affairs Investigation

In 2018, the VA signed a $10 billion contract with Cerner Corp. for a new electronic health record system, which has caused problems for veterans and staff since launching in Spokane in October 2020.

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S-R’s reporting on flawed VA computer system honored by National Press Foundation

UPDATED: Thu., Dec. 15, 2022

From staff reports

News > Military

VA postpones rollout of computer system tested in Spokane until mid-2023, warns 41,500 veterans it may have delayed care

UPDATED: Thu., Oct. 13, 2022

WASHINGTON – The Department of Veterans Affairs announced Thursday it will postpone the rollout of a troubled computer system it has been testing in Spokane for the past two years and will notify more than 40,000 veterans in the Inland Northwest, Oregon and Ohio that their treatment may have been delayed by problems with the system.

News > Health

VA official pledges budget shortfall related to medical record system won’t result in service cuts in Spokane

UPDATED: Wed., Sept. 28, 2022

WASHINGTON – After the Department of Veterans Affairs admitted a new medical record system has upended the budget of Spokane’s VA hospital, the department’s top health official said Wednesday the issue would not result in cuts to service at Mann-Grandstaff VA Medical Center or other facilities using the system.

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‘One vet harmed is one vet too many’: Amid scrutiny in Congress, Oracle announces it will rebuild VA medical record system being tested in Spokane

UPDATED: Wed., Sept. 21, 2022

WASHINGTON – In a pair of hearings this week, Congress ramped up its scrutiny of the Department of Veterans Affairs’ $10 billion contract with Oracle to modernize veterans’ medical records, as the tech giant promised to revamp the troubled computer system it acquired only months earlier.

News > Military

Charlie Bourg was on the lookout for veterans harmed by a new VA computer system. He didn’t expect to be one of them.

Sun., Sept. 11, 2022

WASHINGTON – Charlie Bourg and Charlie Monroe first met in 2016 when the two veterans started a marathon protest outside Mann-Grandstaff VA Medical Center that evolved from demanding access to exercise equipment into a catch-all demonstration calling for better treatment for patients and staff.

News > Nation/World

Veterans Secretary Denis McDonough pushes new health benefits, new buildings for vets in talk with Western governors

UPDATED: Wed., July 27, 2022

McDonough was not asked by the eight state executives in attendance at Wednesday's session of the Western Governors Association meeting in Coeur d'Alene about the contentious rollout of an electronic health care records system, first introduced at the Mann-Grandstaff VA Medical Center in Spokane nearly two years ago.

News > Health

VA delays computer system’s launch in Boise as Senate hearing spotlights harm, massive cost increase

UPDATED: Wed., July 20, 2022

WASHINGTON – In a last-minute decision Wednesday, the Department of Veterans Affairs delayed the planned Saturday launch of a troubled computer system in Boise after a watchdog report linked the system to 149 cases of harm at Spokane’s VA hospital.

News > Health

Internal document reveals more frequent computer problems at Spokane VA than previously known

UPDATED: Wed., July 20, 2022

WASHINGTON – On the morning of July 13, health care providers at Mann-Grandstaff VA Medical Center in Spokane were greeted by a familiar message in their inboxes.

News > Military

Washington lawmakers outraged after watchdog reports find computer system harmed nearly 150 Spokane veterans and VA leaders misled investigators

UPDATED: Tue., July 19, 2022

WASHINGTON – Washington lawmakers reacted with outrage after a report published by an internal Department of Veterans Affairs watchdog Friday confirmed a computer system at Spokane’s VA hospital has caused nearly 150 cases of harm, while another report found VA leaders in charge of training users on the new system misled investigators.

News > Washington

After visiting Spokane VA medical center, Patty Murray says she remains committed to fixing computer system that has harmed veterans

UPDATED: Tue., Dec. 20, 2022

Before visiting Mann-Grandstaff VA Medical Center in Spokane on Thursday, Sen. Patty Murray said she is committed to fixing a faulty computer system that has threatened patient safety since the Department of Veterans Affairs began piloting it in the Inland Northwest in October 2020.

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VA Medical Center in Spokane
Sat., Dec. 22, 2018