Veterans Affairs Investigation

In 2018, the VA signed a $10 billion contract with Cerner Corp. for a new electronic health record system, which has caused problems for veterans and staff since launching in Spokane in October 2020.

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News > WA Government

‘A series of broken promises’: How the Spokane VA became testing ground for new health record system

UPDATED: Sun., Dec. 5, 2021

More than a year after that test began in October 2020, a Spokesman-Review investigation found problems with the system continue to threaten patient safety and have left employees at Mann-Grandstaff VA Medical Center in Spokane exhausted and demoralized, with nearly two-thirds saying in a recent internal survey it has made them consider quitting.

News > WA Government

After visiting VA clinic in Wenatchee, Kim Schrier warns new software hurting veterans’ care, straining health care providers

UPDATED: Wed., Nov. 10, 2021

WASHINGTON – After visiting a Veterans Affairs clinic in Wenatchee, Rep. Kim Schrier warned the VA secretary on Wednesday new software has slowed down veterans’ health care and caused burnout among doctors and nurses since it was implemented a year ago.

News > Military

McMorris Rodgers, Schrier grill VA official over health records system that employees say is causing plummeting morale at Spokane medical center

UPDATED: Wed., Nov. 3, 2021

A House panel on Tuesday grilled the Department of Veterans Affairs official responsible for a new health records system that has caused delayed care at Spokane’s VA hospital and left employees exhausted and demoralized.

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Veterans Affairs chief vows to fix ‘extremely disappointing’ health record system at Spokane VA hospital

UPDATED: Thu., July 15, 2021

WASHINGTON – The head of the Department of Veterans Affairs said his agency would “reimagine” its approach to a new health record system being tested in Spokane after watchdog reports found the flawed rollout hurt productivity and threatened patient safety.

News > Health

‘We will judge ourselves by outcomes for veterans’: VA Secretary Denis McDonough visits Mann-Grandstaff amid paused rollout of beleaguered electronic records system

UPDATED: Wed., April 28, 2021

Veterans Affairs Secretary Denis McDonough said during a visit to Mann-Grandstaff VA Medical Center Wednesday that he’s worried about veterans’ access to care, the clinicians’ morale and their ability to work with a new nationwide electronic health records system that was paused over technical issues in Spokane.

News > Health

Veterans, McMorris Rodgers air concerns about VA health records system after agency halts rollout over problems in Spokane

UPDATED: Thu., April 15, 2021

WASHINGTON – In a telephone town hall meeting organized Thursday by Rep. Cathy McMorris Rodgers, Eastern Washington veterans voiced their frustration with a new electronic health records system the Department of Veterans Affairs is piloting at the Mann-Grandstaff VA Medical Center in Spokane.

News > Health

Veterans Affairs chief orders probe into health records system at Spokane VA Medical Center

UPDATED: Sat., March 20, 2021

The Department of Veterans Affairs on Friday announced it would conduct a review into problems with a new electronic health record system being piloted at the Mann-Grandstaff VA Medical Center in Spokane.

News > Spokane

VA delays rollout of new nationwide health record system that was set to start in Spokane in March

UPDATED: Thu., Feb. 13, 2020

The Department of Veterans Affairs has delayed the roll out of its new electronic health record system, which was set to go live in March at Mann-Grandstaff Medical Center in Spokane.

News > Spokane

Planned $15M behavioral health building at Spokane VA Medical Center canceled

Wed., Dec. 26, 2018

While discussions and promises of moving to 24-hour urgent care has dominated much of the discussion around Mann-Grandstaff VA Medical Center, the leadership has continued to pursue other construction projects needed to upgrade and support the hospital as it moves forward.

News > Military

Citing medical records project, Mann-Grandstaff VA delays 24-hour urgent care to 2020

UPDATED: Thu., Nov. 29, 2018

The promised 24-hour urgent care at Mann-Grandstaff VA Medical Center has lost its urgency with the challenge of the hospital becoming the pilot project for the U.S. Department of Veterans Veterans Affairs’ $10 billion effort to update its electronic medical records, the new VA director said.

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VA Medical Center in Spokane
Sat., Dec. 22, 2018