Veterans Affairs Investigation

In 2018, the VA signed a $10 billion contract with Cerner Corp. for a new electronic health record system, which has caused problems for veterans and staff since launching in Spokane in October 2020.

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VA deputy secretary visits Mann-Grandstaff

Tue., April 26, 2022

Donald Remy, deputy secretary of the Department of Veterans Affairs, visited Mann-Grandstaff VA Medical Center on Monday amid the continued troubled rollout of the electronic health records system and proposed modernization plans that could alter how care is delivered to veterans in the Inland Northwest.

VA secretary says department shouldn’t need more money from Congress for $16 billion electronic health record system

UPDATED: Mon., April 25, 2022

WASHINGTON – The head of the Department of Veterans Affairs said Monday the department will not need to request more money from Congress to complete the nationwide rollout of a computer system projected to cost at least $16 billion over a decade, after an internal watchdog agency said the already-delayed effort’s cost is likely to rise.

News > Health

Veteran hospitalized at Spokane VA after missing heart medication, highlighting health record system’s prescription problems

Sun., April 24, 2022

WASHINGTON – Leaders at Spokane’s VA medical center filed a report warning of potentially “severe” harm to a veteran who was hospitalized with heart failure in March after a troubled computer system contributed to a vital medication not being renewed, the Department of Veterans Affairs confirmed.

News > Health

VA officials ‘looking forward’ to launch of new medical record system in Walla Walla despite problems in Spokane

UPDATED: Tue., March 22, 2022

WASHINGTON – The No. 2 official at the Department of Veterans Affairs said in a briefing Tuesday he was confident the VA medical center in Walla Walla is ready to launch a new computer system that has caused a wide range of problems at a Spokane hospital and clinics throughout the Inland Northwest.

News > Health

Official overseeing VA records system that crashed last week in Spokane says she’s confident problem won’t repeat

UPDATED: Tue., March 8, 2022

WASHINGTON – The troubled computer system that forced Spokane’s Veterans Affairs hospital to stop admitting patients Thursday has been restored and all patient data that was “jumbled” by an error should be fixed by the end of this week, the official in charge of implementing the system said in an interview Monday.

News > Health

‘Absolutely unacceptable’: Lawmakers demand answers after Spokane VA hospital restores critical computer system following outage

UPDATED: Fri., March 4, 2022

WASHINGTON – The Department of Veterans Affairs confirmed Friday a critical computer system had been restored after corrupted patient data caused Spokane’s VA hospital and clinics across the Inland Northwest to stop admitting patients a day earlier, though employees said problems with patient records persisted throughout the day.

News > Health

Spokane VA hospital grinds to a halt after computer system corrupts patient data

UPDATED: Sat., March 5, 2022

Work ground to a halt at Spokane’s Veterans Affairs hospital Thursday after an update to a troubled computer system left patient data corrupted and unusable, according to patients and internal emails.

News > Health

McMorris Rodgers calls for VA to delay troubled computer system’s launch in Walla Walla

UPDATED: Thu., Feb. 3, 2022

WASHINGTON – Rep. Cathy McMorris Rodgers on Thursday asked the head of the Department of Veterans Affairs to delay the March 26 launch in Walla Walla of a troubled computer system that has caused numerous problems since it was rolled out in Spokane more than a year ago.

News > Health

VA delays further deployment of computer system that has caused problems in Spokane, citing COVID-19 surge

UPDATED: Fri., Jan. 14, 2022

WASHINGTON – The Department of Veterans affairs announced Friday it will delay by two months the expansion of a troubled computer system already being used in Spokane, pushing back deployment at a VA hospital in Ohio until the end of April due to surging COVID-19 cases.

News > Military

‘Veterans here are tired of being guinea pigs’: After more than a year, new health record system still causing problems at Spokane VA hospital

UPDATED: Tue., Dec. 7, 2021

In more than 40 interviews with The Spokesman-Review, veterans and current and former VA employees described a system that slows treatment and threatens patient safety more than a year after a transition VA officials described as “flawless.”

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VA Medical Center in Spokane
Sat., Dec. 22, 2018