Hints From Heloise

Sat., Nov. 23, 1996

King Features Syndicate

Dear Heloise: Regarding your column about dry cleaners who do not give receipts, we had an experience I would like to relate. Some years ago, we took a woman’s black faille suit and one silk man’s sport coat, both new. This dry cleaner never gave receipts. When my husband went to pick up our cleaning, they told him a lady had picked it up that morning. When it was confirmed I had not picked our things up, my husband asked them what they were going to do. Their reply was nothing.

We had our attorney write them a letter stating the value of the garments and requesting a check in that amount. Shortly after receipt of this letter the dry cleaner sent us a check to replace the suit and sport coat.

We now go only to dry cleaners who give receipts for garments. A lesson well learned. - Eddie Jeanne White, Houston

Our friends at the International Fabricare Institute suggested the following: Always ask for a receipt and talk with the counterperson about the items that you are bringing in to be cleaned. Be sure each item is listed on the receipt. Also, many dry cleaners are now going to computerized log-ins, so receipt-giving will be more accurate and easy for the dry cleaner. - Heloise

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