Hints from Heloise

Dear Heloise: I have been an office administrator for seven cardiothoracic surgeons for 23 years and never gave a thought to the fact that patients might need help completing their paperwork.

After reading your column about this problem, I came into the office on the next Monday and told my receptionist to ask each and every patient who came in the door whether he or she needs assistance. This procedure definitely will be added to our procedure book. – Aubrey Cleland, via e-mail

– Dear Heloise: I have found that felt holds the scent of room sprays a long time. Just take a piece of felt, cut out hearts, stars or any other shapes, and sew a string through the top. Spray with room spray or your favorite cologne and hang in your car, bathroom or anyplace you want to smell fresh. When the odor dissipates, just spray the felt again. – Evelina, via e-mail