Arrow-right Camera

The Spokesman-Review Newspaper The Spokesman-Review

Friday, December 13, 2019  Spokane, Washington  Est. May 19, 1883
Partly Cloudy Day 40° Partly Cloudy
News >  Business

Disney Plus suffers some technical difficulties at launch

UPDATED: Tue., Nov. 12, 2019

The logo for The Walt Disney Co. appears above a trading post on the floor of the New York Stock Exchange on Aug. 7, 2019. On Tuesday, Nov. 12, Disney Plus launched its streaming service, with glitches. (Richard Drew / AP)
The logo for The Walt Disney Co. appears above a trading post on the floor of the New York Stock Exchange on Aug. 7, 2019. On Tuesday, Nov. 12, Disney Plus launched its streaming service, with glitches. (Richard Drew / AP)
Associated Press

NEW YORK – Disney’s brand-new streaming service Disney Plus may be a victim of its own success.

The $7-a-month service offering an array of Disney classics and new shows suffered some technical difficulties hours after launching at 3 a.m. E.T. on Tuesday.

The problems started a little before 7 a.m., according to downdetector.com, a website that tracks outages. It received more than 8,000 reports of difficulties, mostly with video streaming. Others reported problems logging in. The reports peaked around 9 a.m. and had dwindled by 1 p.m. In the Northwest, downdetector.com indicated outages in the Portland and Seattle areas.

Disney said it was working to resolve the issue after consumer demand exceeded its expectations, said spokeswoman Karen Hobson. The company did not say what caused the problem.

Disney has invested billions in its streaming service, beginning with the purchase of a stake in streaming technology company BAMTech in 2016, which it later increased to a majority stake. In 2018 Disney launched ESPN Plus using technology from BAMTech. That service now has 3.5 million subscribers.

In a call with analysts on Nov. 7, CEO Bob Iger said he was confident that the technology in place could handle an influx of users.

“We feel that the platform is robust enough and that all the elements that need to be in place to manage that kind of scale are there,” he said.

Subscribe to the Morning Review newsletter

Get the day’s top headlines delivered to your inbox every morning by subscribing to our newsletter.

You have been successfully subscribed!
There was a problem subscribing you to the newsletter. Double check your email and try again, or email webteam@spokesman.com