Frequently Asked Questions (FAQ)

Creating a site profile
What does creating a site profile on Spokesman.com let me do?

Site profiles are free and easy to set up. Having a profile will allow you to:

  1. Manage your identity on Spokesman-Review websites
  2. Write comments about stories, videos, photos and more
  3. Email story links to friends
  4. Review your subscription status
  5. Have free access to the E-edition if you are a print subscriber
  6. Create custom email newsletters
  7. Take the newsquiz
  8. Enter contests

To create a Spokesman.com site profile:

  1. Go to http://www.spokesman.com/accounts/register/ or click the “Create Site profile” link in the top left-hand corner of any page.
  2. Enter a username (only letters, numbers and underscores are allowed here), your email address, and a password you will remember.
  3. You will then receive an email from us with instructions on how to activate the profile you created.

Once activated, you will be able to add additional information to your profile.

When I click on the link you emailed me to activate my site profile, I get a message that says the link is not valid. Why won't it work?

If the link we send you wraps to more than one line within the body of the email, you may have to copy the complete URL and then paste it into your browser’s address field so you can access the website the link points to. If, after doing that, you still receive an error message, please contact a customer service representative by emailing the full text of the error message to circ@spokesman.com or by calling (800) 338-8801. We will be happy to assist you.

Registration and my account
I have a print subscription for The Spokesman-Review newspaper. How do I get my free online access?

Since you have a print subscription, you are entitled to free access to all stories on Spokesman.com. You can link your online account to your print subscription on our subscriber lookup page.

If you have problems, you may contact a customer service representative by email at circ@spokesman.com or by phone at (800) 338-8801. We’ll be happy to help you.

I’m trying to log in to the site, but I keep getting an error message that says, “Sorry, you did not enter a valid username or password. Please try again.” I don’t even know which entry is wrong! Can you help?

On our new website, both your username and password are case sensitive. This means that if either your username or password contains a capital letter, then you must enter it as a capital letter every time you log in. Make sure your Caps Lock key is off and please try again, making sure you capitalize any necessary letters in your username or password.

If you have forgotten your password, go to the login page and click the “Forgot your password?” link. On the next screen, enter the email address you signed up with, then click the “Reset my password” button. We will email you instructions on how to reset your password.

Why doesn't my password work?

On our new website, your email address is no longer your username. In addition, on our new website, both your username and password are case sensitive.

I can't remember my password, and when I enter my email address on your website and click “Forgot your password?” it says that I don't have a valid username.

You don’t have to enter anything into the username box on the login page before clicking the “Forgot your password?” link. When you click that link, we'll then ask you for the email address you signed up with, and email you instructions on how to reset your password.

How do I change my username?

We don’t offer an option to change the username on a Spokesman.com profile. This helps maintain consistent identities for our site users and customers. If you really need to change your username, you could register a new profile and abandon your previous one; if you do this, customer service can help you transfer any subscriber information to the new account.

How do I change my email address?

Once you're logged into Spokesman.com, you can click on 'Your Profile' in the upper left of any page to manage your profile information. Under "Account Settings," you can enter a new email address for your account.

How do I change my password?

Once you're logged into Spokesman.com, you can click on 'Your Profile' in the upper left of any page to manage your profile information. Under "Account Settings," click the link that says “Change your login password.” Enter your current password, then enter your new password twice and click “Change password.”

How do I subscribe to the paper?

If you have never had a print subscription, you can create a New Subscription.
If you have had a print subscription before, or are a Current Print Subscriber, Log In to make changes.

To cancel your print subscription, call our customer service phone line at (800) 338-8801.
Searching for site features
How do I find news articles about a specific topic?

To search by topic, you can:

How do I find stories only from a certain date?

To search by date, you can:

How do I find news articles about a specific place?

To search by place, you can:

How do I find a list of columnists and their weekly columns, such as Doug Clark columns or Paul Turner’s “The Slice”?

Our local columnists and links to their latest work can be found on our Columnists page, (also linked under "Topics" in our navigation menu).

To find work by syndicated columnists (e.g. Cal Thomas, Annie’s Mailbox, etc.), you can:

How do I find specific features that run regularly in the newspaper, like public records, or the horoscope?
Where are the obituaries?

Our online obituaries are provided by Legacy.com. You'll find links in a few places:

Where are the comics and puzzles now? What’s the easiest way to find them?

Note: The online Sudoku and Crossword puzzles are different from those you’ll find printed in the newspaper.

Where can I find the Voices online?

The Voices are online, but they're not separated into individual publications (Valley, South Hill, etc.) because so many of the stories are shared among the various publications. However, they do have their own section:

How do I send a letter to the editor?

The fastest way to make your voice heard on our new website is to comment on one of our many online blogs and on stories that interest you. To add comments online, you just need a free site profile.

To create a Spokesman.com site profile:

  1. Go to http://www.spokesman.com/accounts/register/ or click the “Create Site profile” link in the top left-hand corner of any page.
  2. Enter a username (only letters, numbers and underscores are allowed here), your email address and a password you will remember.
  3. You will then receive an email from us with instructions on how to activate the profile you created.

Once activated, you will be able to add additional information to your profile, and add comments to blogs and stories. Try A Matter of Opinion, for example.

To send a letter to the editor for print consideration:

  1. Mail your letter to Letters to the Editor, The Spokesman-Review, 999 W. Riverside Avenue, Spokane, WA 99201;
  2. Fax your letter to (509) 459-3815; or
  3. Email your letter to editor@spokesman.com.

Please keep in mind that letters should be no longer than 200 words and must include the writer's home street address and a daytime telephone number for verification.

To read recent Letters to the Editor online, visit our Letters page. You'll find a link under "Topics" in our navigation menu, next to the "Opinion" header.

How do I forward articles to friends and family?

If you've created a site profile and are logged in, just click the "Email" link below the headline of any story. We'll email the link to the addresses you enter, and you will be returned to the story page. One thing to keep in mind: If the person receiving your email doesn't have premium access at Spokesman.com, they may not be able to read the entire article unless they sign up for an online account.

You may also print up to two copies of any article written by our staff for your personal use. (See our full copyright policy for more details.)

About our blogs
I’d like to comment on Spokesman.com blogs. How do I do that?

To leave comments on this website, you'll need a Spokesman.com site profile:

  1. Go to http://www.spokesman.com/accounts/register/ or click the “Create Site profile” link in the top left-hand corner of any page.
  2. Enter a username (only letters, numbers and underscores are allowed here), your email address and a password you will remember.
  3. You will then receive an email from us with instructions on how to activate the profile you created.

Once activated, you will be able to add additional information to your profile, and add comments to blogs and stories.

What is an avatar, and how do I add one to my profile?

An avatar is a photo icon you can add to your profile. It will appear next to your name in comments you add to our blogs and stories. The recommended size for an avatar is 150px by 150px. If the image you upload is larger than that, it will automatically be resized to fit our site.

To add an avatar to your profile, make sure you have the image saved as a .jpg, .gif or .png on your computer. Then:

  1. Log in with your username and password.
  2. Click your name at the upper left of any page to manage your profile, and choose "Edit profile."
  3. Click the "Browse" button next to the avatar field, and locate the image you want to use on your computer. Double-click it (or click it once and click the "Open" button).
  4. Make any other changes or additions to your profile while you’re here, then click the “Update profile” button at the bottom of the page to save changes.

If you have a question that isn't answered by this FAQ, please contact a customer service representative by email or by phone at (800) 338-8801. We’ll be happy to help you.