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January 12, 2010 in Business, City
Comcast gives Spokane Web users a usage meter
Online tool tracks monthly data consumption and downloads
Comcast has released its official data-use meter for its Spokane high speed Internet customers. As of Jan. 12, customers with Comcast Internet accounts can go online and see how much data they consume in a month.
The tool is the result of a Web dust-up from 16 months ago, when Comcast had to admit it was throttling the Web bandwidth of high-use users. The company said it needed to take the action to protect the entire network
Comcast, the country’s larget cable company, established a monthly data limit of 250 gigabytes.
To use the tool, go to customer.comcast.com, click on “Users and Settings” tab and look for the “View details” in the “My devices” section.
The meter will first show usage in the current month.
Comcast spokesman Walt Neary said customers with Comcast’s Voice phone service, which uses the same network pipes as Internet high speed data, likely won’t approach the 250 GB limit.
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lbbnjsharpe on January 12 at 6:37 p.m.
Our little family is at 11% / 28 GB for the 11 th of the month. ( This includes Roku.) Were lucky that we don’t purchase content from Comcast. I could see our personal stats shooting up.
I hope our government continues to treat digital packets in a net neutral manner and lets us do the policing as end users.
Meanwhile, I’m tickled using the trustworthy service that I do pay for.
Bill
Censored on January 12 at 11:26 p.m.
Go figure, when I purchased their bait and switch services I was banned due to usage. I purchased the “Unlimited Internet Services” To find out they actually limit the service and then punish you for it. Great reporting keep it up! Comcast is going to be in court to recoup fees for services that were not rendered and false advertising. I know several people whom have been in the same position I was in.
False/Misleading is illegal and Comcast is just another in the game to steal from the consumer. We have a second choice of Failure West.. uhm.. I mean USWest er Quest (oops thats the casino) I really meant Qwest but they are an off shore company, in the phillipines.. So do business with a fraud provider or a third world. Great Choices… Obamics really suck!
wtneary on January 13 at 7:08 a.m.
In case it helps, the vast majority of folks who read this story in the S-R aren’t going to come anywhere near 250. This whole effort is about helping to identify the one-10th of 1 percent or so of residential customers using commercial-level qualities of service that could affect the online experience of other customers.
If you’re interested, there’s a lot more about this topic at http://customer.comcast.com/Pages/FAQViewer.aspx?seoid=Frequently-Asked-Questions-about-Excessive-Use&fss=data%20usage%20meter