Frum Helen Back: I'm going through withdrawals right now because since yesterday, I can't get channels 114 or 168 on Time Warner. Their survice center sucks big time. If any of you have Time Warner and can get those channels will you please let me know?

DFO: I'm experienced one of those happy moments earlier this spring when I finally switched from T-W to Direct TV. Not only did T-W fail to provide access to important sporting events like the Fiesta Bowl and MLB all-star game for some time after it supplanted Adelphia, but it also caused bank hiccups for me when they changed their electronic e-billing address w/o notifying me. The local service center was next to worthless in helping me sort out the problem. Before switching to Direct TV, I asked T-W if it had any comparable deals for a basic TV package. The T-W rep seemed offended that I'd even ask for a cut from $62 per month. The only thing I miss about T-W is the local-access channels. Direct TV provides the rest at half the cost (for a year).

Question: Anyone else have an unhappy experience with T-W cuss-tomer service?