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The Spokesman-Review Newspaper
Spokane, Washington  Est. May 19, 1883

Northwest doubles fees on many transactions

The Washington Post

Northwest Airlines has doubled the fees it charges travelers who purchase tickets with the help of a live person, part of an industrywide effort to direct travelers to airline Web sites, which process tickets more cheaply.

Northwest – which is operating under Chapter 11 bankruptcy protection – increased its fees to $10 from $5 for tickets purchased through its reservation lines. Fees on tickets purchased at airport ticket counters increased to $20 from $10, and frequent fliers who obtain award tickets through an airport ticket agent will pay $30 instead of $15.

American Airlines recently raised its fees on tickets purchased through its reservation center to $10 from $8. American also charges $15 for tickets purchased at the airport, and for award tickets through its call center.

US Airways charges a $5 fee for tickets sold through its reservation agents and $10 for tickets sold at the airport. Delta Air Lines’ fee is $10 for tickets purchased over the phone, $15 at the airport.