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Spokane, Washington  Est. May 19, 1883
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Opinion

Century Link drops ball

CenturyLink drops ball

I agree with Ms. Dickelman and Cohen. I too discovered that CenturyLink’s lackadaisical approach to customer care and service went way beyond reproach. From the arduous task of navigating daily through the vagaries of their phone system to hearing that they were initially not going to implement additional (contact) crews, it’s been an extremely trying period of time.

I don’t need to hear from Ms. Anderson about how difficult the restoration process is. None of us who are customers do. We pay for a service and we expect, when our service is interrupted, at the very least, to be notified when to expect it to be repaired. Excuses and false promises don’t return service.

My 89-year-old mother depends heavily upon her land line. It’s a lifeline to her, as well as to many other senior citizens’ outside world. And when a company vested with that kind of responsibility drops the ball, well, I have to wonder what, to them, really matters.

C’mon, CenturyLink. You can do better than that!

Steve Moss

Spokane

Condon put city at risk

On Dec. 12, The Spokesman-Review printed “Condon’s letter answers council’s Straub inquiry.” His answers are confusing, and don’t address the issues: His violations of the city’s sexual harassment policy and Washington’s liability law (RCW 9.58.080).

In the Dec. 10 edition of The Inlander, Cotton stated she “made it very clear I would cooperate in a hostile work investigation.” Whether she made that statement or not, Condon was obligated, by city policy, to investigate.

By his self-serving cover-up, Condon allowed an alleged sexual predator’s actions to go uninvestigated and unchecked for almost eight months, with total disregard for all other women in the Police Department or, for that matter, any woman that the accused, in his powerful and trusted position, would come in contact with.

Because of Condon’s blatant disregard for city policy and state law, the city most likely will be paying a substantial amount in a lawsuit. Condon’s conduct appears to be scheming and deceitful, which, in court, is an element for punitive damages.

Tony Bamonte

Spokane

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